Items will be shipped out in the following business days after you have checked out. Generally, we ship our products from HK warehouse by DHL or UPS.
| Delivery Method | Cost |
|---|---|
| AU Mainland Express Delivery Standard area | Free over AUD300 |
| AU Mainland Express Delivery Standard area | AUD35 below AUD300 |
| AU Mainland Express Delivery Remote area | AUD 45 over AUD300 |
| AU Mainland Express Delivery Remote area | AUD 79.99 below AUD300 |
Generally, our courier company will take about 3-4 business days for shipment, while Registered Mail will take up to 2 weeks. In some rare cases, delivery time might be delayed due to local customs clearance.
Due to potential unforeseen factors, we can’t guarantee you will receive your goods on time. The following situations will affect the time you receive the goods:
Our courier company does not support delivery to PO boxes, parcel lockers, and APO/FPO addresses.
All the items are carefully checked before they are sent out, therefore, if you receive a broken item, please keep all the packaging materials, take photos and send to us immediately so that we can claim compensation against the courier company. We only accept those cases that are reported within 7 days from purchase. Reimbursement of claims will be the value that the courier compensates towards each individual case. The investigation process usually takes 30 days.
Some postal addresses may be charged an extended area fee or overwater charges depending on where you live, if you are unsure of it, please contact us for more information.
In some countries, customs may charge taxes for importing goods such as Import Duty, Value Added Tax, Purchase Tax, Customs clearance fees, etc. Buyers as importers are responsible for paying such costs. Buyers cannot request to cancel the payments or request for refund if this situation arises. Buyers are advised to check local tax authorities for more information.
XTRONS is not responsible for loss or damage of uninsured packages; The Courier Company would be responsible for compensating the reimbursement if there is a case. Insurance is required for any claims that may arise. Furthermore, XTRONS will not be responsible for any import tax, customs fee, or customs delay. Should the buyer refuse to pay the above fees, and this results in the parcel being returned, the parcel will not be sent out again until the above fees have been paid up. Furthermore, the cost for resending the parcel must be paid by the buyer. Shipment will be processed within 2 working days after clearance of payment. We use DHL, FedEx & TNT couriers to post intestinally. Parcels will generally arrive within 3 working days to most international cities. Less than 10% of items take longer, and this is mostly due to customs clearance regulations. We reserve the right to cancel the transaction at any time for any reason.
30 day Return Policy: If you do not like/are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. Products must be returned in the condition they were received in. We reserve the right to refuse returned items or apply a 10% charge, if they show evidence of installation or user abuse, or are not in a resalable condition when returned.
You are liable for the return postage costs.
We are unable to process returns without the completed returns form when you send the unit back.
Please contact us to get a return form before you send it back.
This warranty is non-transferable and applies solely to the original purchaser of products bought directly through XTRONS website.
Coverage Periods
How to Make a Warranty Claim
Customer Responsibilities
Inspection Fee
If an item is returned as faulty but is found to be fully functional after inspection, a standard 20% inspection fee plus the applicable return postage costs will be charged.
What Is Not Covered
This warranty does not cover faults or damage caused by:
Important Notes
We accept payment by PayPal and Credit Card payment. Our secure PayPal checkout process gives our customers the best experience with one-click payments and enhances your existing card account against unauthorized use when you shop with us.
No, you don’t have to, but you are welcome to become XTRONS registered member. We want to give you the best possible customer experience, offer you promotions, products and services that are most likely to interest you. In the case of loyalty scheme members, we’ll also offer you relevant rewards.
Your privacy and internet security is really important to us, we are always here to help keep you safe and in control when you shop online. If you've forgotten your password but you remember your email address, you can recover your password to regain access to your account, or contact us to create a new password.
Please log in with your old email address and go to My Account, find the Account Information, you will see “Edit” below the Contact Information, click in and you will find Change Email or Change Password option, or you can change them both at the same time.
To get the best aftercare experience, we encourage you to place your order through our website or mobile site, it will speed up the order placement.
We do not accept payment over the phone.
Please contact customer service team within 12 hours if you want to change your order. However, once the order has been processed, it cannot be stopped.
We accept PayPal and credit card payment.
Product prices shown on the website are in British Pounds, US Dollars, Australian Dollars, Euro, and Canadian Dollars.it depends which website you place the order on. However, with PayPal payment, you can pay by transferring your money from one currency to another, your payment card might be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
You can choose the shipping service when you check out the order. We will make every effort to deliver your order within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. You must provide us with complete and accurate delivery address information. We will not be liable for the delivery of your order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery. Please note that delivery of your order may take longer during sale or other busy periods, but you will be notified if this is the case.
For the full list of countries that we currently deliver to, please see our Delivery Information section for more information. Delivery lead times of your order will vary according to its destination.
The recipient of the goods is responsible for all customs formalities at importation, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. As we have no control over these charges and cannot predict what they may be, we are sorry that we are unable to offer any assistance on these processes. It is recommended to confirm with your local Customs.
If you are a registered customer, you can find your order delivery information through your XTRONS account. If you provided us with a mobile number or email address, you will also receive updates on the status of the orders– including a message on the day of delivery to let you know your order is on its way (some exceptions apply).
We will regularly keep you updated on the progress of your order by email. You will receive an email to let you know when your order has been dispatched with a tracking number (if applicable).
If you miss the delivery, first, please check the tracking as the courier may have added a note. Next, contact us and we will help you re-arrange for a more suitable day. Please remember that to have your re-delivery arranged requires 24 hours’ notice and may result in additional charges being applied so try to select a convenient delivery day when booking your delivery. Some couriers/shipping companies might automatically try and deliver it again the next working day.
